Refunds & Returns
We are happy to provide refunds for retail items provided the terms below are met. Please note that it can take up to 7 business days for the refund to be processed.
- The item(s) are returned within 14 days of receiving the item.
- The item(s) are returned to the gym that it was bought from. If it was bought online. please return it to our Brunswick gym.
- Provide the receipt of the purchase.
- If you wish to return an item via mail please send an email to [email protected] with the tracking number and receipt of the purchase and send to the address below.
Northside Boulders
329 Victoria St,
Brunswick VIC 3056
- Please ensure that the item(s) are in as new condition and the original tags and boxing is intact. Do not wear shoes for extended periods. You are welcome to test shoes on the wall for a very small amount of time (less than a couple of minutes) so that the toe rubber is in as new condition still.
- We can provide direct exchanges for for a different size, colour or width of shoe in the same model. For online order exchanges, the customer will pay for any additional shipping expenses associated.